
CONTEXT
This notice (Privacy Notice) tells you how we look after your personal data when you visit our website at https://www.buy-frame.com/ (Website) or when you purchase our tune up services, where you are a prospective customer of our business, or where you are another type of business contact, such as a supplier or service provider to our business.
This notice sets out what information we collect about you, what we use it for and whom we share it with. It also explains your rights under data protection laws and what to do if you have any concerns about your personal data.
We may sometimes need to update this Privacy Notice, to reflect any changes to the way our services are provided or to comply with new business practices or legal requirements. You should check this Privacy Notice regularly to see whether any changes have occurred.
WHO WE ARE
We are BUYFRAME & CO LTD, registered in England and Wales with company number 14718051 with our registered address at 94 Vancouver House, London, SE16 7BW (we, us or our).
For all visitors to our Website and for users who purchase our services through an organization, we are the controller of your information (which means we decide what information we collect and how it is used).
THE INFORMATION WE COLLECT ABOUT YOU
Personal data means any information which does (or could be used to) identify a living person. We have grouped together the types of personal data that we collect, and where we receive it from, below.
Type of personal data:
- Identity Data: your first and last name or title.
- Contact Data: your email address, telephone numbers, home address.
- Location Data: your device location if you log into our systems remotely.
HOW WE USE YOUR INFORMATION
Below is set out the lawful basis we rely on when we use your personal data.
Consent
- Where you have provided your consent to providing us with information or allowing us to use or share your information.
- Where you have consented to receive marketing material from us.
Where we need to collect your personal data (for example, in order to fulfil a contract we have with you), failure to provide us with your personal data may mean that we are not able to provide you with the services. Where we do not have the information required about you to fulfil an order, we may have to cancel the service ordered.
WHERE YOUR INFORMATION IS LOCATED OR TRANSFERRED TO
​We store your personal data on our servers in the UK.
If you access our Website or purchase our services whilst abroad then your personal data may be stored on servers located in the same country as you or your organization.
HOW WE KEEP YOUR INFORMATION SAFE
We have implemented security measures to prevent your personal data from being accidentally or illegally lost, used or accessed by those who do not have permission. These measures include:
- access controls and user authentication
If there is an incident which has affected your personal data and we are the controller, we will notify the regulator and keep you informed (where required under data protection law). Where we act as the processor for the affected personal data, we notify the controller and support them with investigating and responding to the incident.
If you notice any unusual activity on the Website, please contact us sales@buy-frame.com.
YOUR LEGAL RIGHTS
You have specific legal rights in relation to your personal data.
We can decide not to take any action in relation to a request where we have been unable to confirm your identity (this is one of our security processes to make sure we keep information safe) or if we feel the request is unfounded or excessive. Usually there is no cost for exercising your data protection rights, but we may charge a fee where we decide to proceed with a request that we believe is unfounded or excessive. If this happens we will always inform you in writing.
We will respond to your legal rights request without undue delay, upon confirming your identity. We request a reasonable duration to respond depending on the complexity of the situation or if we have received multiple requests at once. If we need to extend the deadline, we will let you know and explain why we need the extension.
We do not respond directly to requests which relate to personal data for which we act as the processor. In this situation, we forward your request to the relevant controller and await their instruction before we take any action.
If you wish to make any of the right requests listed below, you can reach us at sales@buy- frame.com.
Your rights include:
- Access: You must be told if your personal data is being used and you can ask for a copy of your personal data as well as information about how we are using it to make sure we are abiding by the law.
- Correction: You can ask us to correct your personal data if it is inaccurate or incomplete. We might need to verify the new information before we make any changes.
- Deletion: You can ask us to delete or remove your personal data if there is no good reason for us to continue holding it or if you have asked us to stop using it (see below). If we think there is a good reason to keep the information you have asked us to delete (e.g. to comply with regulatory requirements), we will let you know and explain our decision.
- Restriction: You can ask us to restrict how we use your personal data and temporarily limit the way we use it.
- Objection: You can object to us using your personal data if you want us to stop using it. If we think there is a good reason for us to keep using the information, we will let you know and explain our decision.
- Portability: You can ask us to send you or another organisation an electronic copy of your personal data.
- Complaints: If you are unhappy with the way we collect and use your personal data, you can complain to the ICO or another relevant supervisory body, but we hope that we can respond to your concerns before it reaches that stage. Please contact us at sales@buy-frame.com.